We want you to be completely satisfied with your purchase.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
Non-Returnable Items
Custom-made, personalized, or made-to-order rugs cannot be returned unless they arrive damaged or defective.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photographs of the product and packaging.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.