Versand
At Shubham Art Rugs, every rug is carefully handcrafted and prepared in India after your order is placed. We ship our rugs from India to customers worldwide, including domestic deliveries within India.
1. Order Processing & Rug Production
All rugs are made to order unless otherwise stated on the product page.
Once we receive your order, our team begins the production and preparation process, which includes:
- Handcrafting and rug production
- Washing and cleaning
- Finishing and quality inspection
- Final preparation
- Secure packaging for international or domestic transportation
Production and preparation time: 10–15 business days.
Please note that the processing period begins after the order has been successfully confirmed and payment has been received.
Because our rugs are handcrafted, slight variations in texture, colour, or finishing may occur. These are natural characteristics of handmade rugs and are part of their unique craftsmanship.
2. Shipping & Delivery
After your rug has completed production, washing, finishing, inspection, and packaging, it is handed over to FedEx International Priority for delivery.
International Orders
We generally ship international orders using FedEx International Priority Service.
Estimated FedEx transit time: 4–11 business days after dispatch.
Therefore, the typical total timeline for an international order is:
10–15 business days production & preparation + 4–11 business days shipping
The total estimated delivery timeframe is approximately 14–26 business days, depending on the destination, customs clearance, and local delivery conditions.
Orders Within India
Orders shipped within India are dispatched after the same production and preparation process via FedEx. Delivery time may vary depending on the destination and courier service available for the delivery address.
The estimated delivery timeframe will be communicated based on the destination and shipping service selected.
3. Tracking Information
Once your order has been dispatched, we will provide tracking information whenever available.
You can use the tracking number to follow your shipment through the courier's tracking system.
Please allow some time for tracking information to become active after the package has been collected by the courier.
4. Customs, Duties & Taxes
For international orders, your country may charge customs duties, import taxes, VAT, GST, brokerage fees, or other local charges.
Any customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country are the responsibility of the customer unless specifically stated otherwise at checkout.
Shubham Art Rugs does not control customs procedures or the amount of any import charges.
Customs clearance can occasionally cause delays beyond the estimated shipping timeframe.
5. Delays
We work carefully to dispatch every order within the stated processing timeframe. However, delivery dates are estimates and cannot be guaranteed.
Shipping delays may occur because of:
- Customs clearance
- Weather conditions
- Public holidays
- Courier delays
- Airline or transportation disruptions
- Incorrect or incomplete delivery information
- Remote-area delivery
- Import restrictions or inspections
- Other circumstances outside our control
If your shipment is delayed, we will do our best to assist you and provide the available tracking information.
6. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including:
- Full name
- Street address
- Apartment/unit number, if applicable
- City
- State/Province
- Postal/ZIP code
- Country
- Valid phone number
Please contact us as soon as possible if you notice an error in your shipping address.
Once an order has been dispatched, changing the delivery address may not be possible and additional courier charges may apply.
7. Failed Delivery or Unclaimed Packages
If a package is returned because of an incorrect address, refusal to accept delivery, failure to pay applicable customs charges, or failure to collect the package, additional shipping or handling charges may apply for reshipment.
Any refund, if applicable, may be adjusted to account for shipping, return, handling, customs, or other costs incurred by Shubham Art Rugs.
8. Damaged Packages
Our rugs are carefully inspected and securely packed before dispatch.
If your package arrives visibly damaged, please:
1. Photograph the package before opening it.
2. Photograph the packaging and the rug.
3. Contact us as soon as possible with your order number and photographs.
This information may be required to assist with a courier claim.
9. Lost Shipments
If tracking indicates that a shipment has been lost or there has been an unusual delivery issue, please contact us with your order number and tracking information.
We will work with the shipping carrier to investigate the shipment and determine the appropriate next steps.
10. Delivery Estimates
Please understand that the delivery estimates provided on our website are estimated timeframes, not guaranteed delivery dates.
For international orders, the approximate timeline is:
Order Placed → 10–15 Business Days Production & Preparation → FedEx Dispatch → 4–11 Business Days Transit → Delivery
Actual delivery time may vary depending on the destination and customs clearance.
11. Contact Us
If you have any questions about your order or shipment, please contact Shubham Art Rugs through the contact information provided on our Shopify store.
We are happy to assist you with order status, production updates, tracking information, and shipping-related questions.
Shubham Art Rugs
Shubhamartrugs@gmail.com
Handcrafted Rugs from India — Delivered Worldwide